Mahindra recalls India-spec XUV500 Crossover for power window, wiper and fluid hose defects

Mahindra has recalled select batches of its flagship SUV, the XUV500 crossover to replace faulty parts. Select batches of the XUV500 crossovers manufactured during 2011 and 2012 are said to be affected by this recall. Mahindra has notified us with the exact number of XUV500 crossovers that will be covered through this recall. The car maker will directly contact the owners of the XUV500 crossover affected by this recall. The parts will be replaced free of cost through Mahindra’s nationwide network of dealerships. The three parts that will be replaced on the XUV500 through this recall are: fluid hose, front power window units and the left wiper blade cover.

2013 Mahindra XUV500 Crossover

2013 Mahindra XUV500 Crossover

The XUV500 has been a top seller for Mahindra ever since its launch in the second half of 2011. The XUV500’s sharp pricing has meant that the crossover has proven to be a viable alternative to many C+ segment cars. Mahindra also exports the XUV500 to  many countries across the globe. Currently, a turbo petrol engined version of the XUV500 is under development. The petrol engined XUV500 will be aimed at international markets that favour petrol powered cars.  The XUV500 sold in India comes with a 2.2 Liter turbo diesel engine outputting 140 Bhp-330 Nm.

The engine is mated to a 6 speed manual transmission as standard. The crossover is sold in front wheel drive and all wheel drive variants. Mahindra’s first monocoque product developed in-house, the XUV500 is packed to the gills with creature comforts and safety features. However, XUV500 owners have had to face many niggles with the creature comforts. So, we hope that Mahindra resolves these niggles in the neat future through a similar recall. Indian car and two wheeler makers have traditionally shied away from using the world “recall”, perhaps due to the fear of bad press.

For instance, Tata Motors recalled thousands of Nanos to replace the starter motor, terming the exercise as “product improvement”. Bajaj Auto adopted similar terminology to recall the Pulsar 22o DTSi to replace the starter relay of select motorcycles, cautiously avoiding the usage of the term recall. Maruti is perhaps the only Indian car maker to explicitly use “recall” while recalling previous generation Swift hatchbacks. With Mahindra also now jumping onto the recall brigade and clearly emphasizing on the word “recall”, we hope that it is the beginning of positive change across the Indian auto industry, of that of communicating clearly/unambiguously to the customer.

  1. Premnath Kudva Reply

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